Shipping policy

Shipping Policy

Contact: thegreenegg.store

Thank you for shopping with thegreenegg.store. Below you will find important information regarding our shipping process.

  1. Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders remain in processing until they are fulfilled and shipped. If your order has not yet been shipped, it means it is still being processed.

Please note:

  • Orders placed on weekends or holidays will be processed on the next business day.
  • Processing times may be extended during high-volume periods (sales, holidays, product launches).
  • Any delay in receiving tracking information means your order is still in the processing stage.
  1. Tracking Information

Customers will receive a tracking number only after the order has been fulfilled and shipped. Once shipped, you will receive a confirmation email containing your tracking number. Please allow up to 48 hours for tracking updates to appear in the carrier’s system.

If you have not received tracking information, this means your order is still being processed.

  1. Shipping Rates & Delivery Estimates

🌍 Free International Shipping

We are proud to offer FREE international shipping on all orders, with no minimum purchase required.

Estimated delivery times:

  • Domestic Shipping: 3–7 business days
  • International Shipping: 7–21 business days

Delivery times are estimates and may vary due to carrier delays, weather conditions, or other unforeseen circumstances.

  1. Customs, Duties & Taxes

thegreenegg.store covers all customs duties, taxes, and import fees required by your country. You will not be required to pay any additional charges upon delivery. If you are unexpectedly asked to pay customs fees, please contact us at Contact@thegreenegg.store before making any payment.

  1. Lost or Delayed Shipments

If your package appears lost or significantly delayed after it has been shipped:

  1. Check your tracking information.
  2. Contact the shipping carrier for updates.
  3. If the issue remains unresolved, email us at Contact@thegreenegg.store and we will assist you.
  4. Incorrect Shipping Address

Please ensure your shipping address is accurate before placing your order. If you notice an error:

  • Contact us immediately at Contact@thegreenegg.store.
  • We cannot guarantee address changes after an order has been processed.

thegreenegg.store is not responsible for orders shipped to incorrectly provided addresses.

  1. Damaged Items

If your item arrives damaged:

  • Contact us within 48 hours of delivery.
  • Provide your order number and clear photos of the damaged item and packaging.
  • We will review your case and arrange a replacement or suitable resolution.
  1. Order Changes & Cancellations

Orders may only be modified or canceled within 12 hours of purchase. After this window, we cannot guarantee changes.

If you have any questions regarding shipping, please contact us at:

📧 Contact@thegreenegg.store

Thank you for choosing thegreenegg.store